You know how the on-demand delivery business is pacing at a high rate these days and EVERYBODY seems to be jumping on this bandwagon to earn a profit or two for themselves?

Well, we might have something in store for you to actually make YOUR app stand out from the crowd.

We have a list of features that will actually help you set the bar a little higher and not just that, instead of making it user centric, we might have covered it all for you.

You know how we have different versions of apps for different users and their requirements, like a User Panel version or the Merchant Panel version?

Yes, we have actually jotted down the list of on demand delivery app features that will help you suffice the requirements of all the panels.

Breaking the article into 4 parts, we have the following sections-

1) User Panel
2) Admin Panel
3) Driver Panel
4) Merchant Panel

1) Must Have Features for User panel

Real-time order tracking

To satisfy the user’s need for reassurance, the on-demand delivery app must have a live tracking feature that allows the user to monitor the delivery person and know the exact location.

Secure payment options

It’s this feature that decides whether or not the app remains in the market for long.

A user cherishes nothing more than an app providing secure payment options and is not restricted to just one payment option but offers to choose from the variety at user’s convenience.

Promos and coupons

What better feature than allowing customers to use cashback discounts, coupons or receive wallet cashback? This will help to engage your customers a little more.

Browse nearby stores

Sometimes your user might be in a hurry and would want things done as quickest possible and he might want to know the nearest car repairing point, or nearest flower shop and providing the same feature will win you more points.

Push notifications

This feature is vital for an on demand delivery app as it creates better communication and provides users with the current status of the order or the time remaining.
Hence giving them a sense of security.

Ratings and reviews

Providing an option for feedback will help customers share their experience and plus it will also help the service providers to improve their services based on the feedback.

2) Must have features for Admin Panel

Dashboard and advanced analytics

This feature will help the admin to manage the restaurant better and to be able to get a quick few of the deliveries, orders and payments on the dashboard.

User/merchant management

This panel being the master of all panels, would most certainly require a feature that will help to manage the collaborated stores or the users better.

Billing and invoicing

This feature will allow the admin to keep tabs of the billing around all the corners and also to step in whenever needed.

Driver management

It’s very crucial to keep tracks of the delivery executives and to ensure that their performance is under control.
This feature will allow the admin to keep a check on the delivery persons and to be answerable whenever needed.

Consumer order management

Determining whether the orders are delivered on time, are following the protocols and consumer’s satisfaction is achieved, all this information is a must for an admin.

Stores management

Managing the tie ups with the stores, checking their performance, ensuring whether or not they are following franchisee protocols and or are meeting the set targets is a must have feature to provide insights to an admin.

3) Must have features for the driver’s panel

Display assigned order

This is obviously a must have feature for the drivers to ensure that they are aware of their tasks and are making timely deliveries. There should be an immediate pop-up whenever a driver is assigned with an order.

Google map navigation

You need to provide the drivers access to Google map navigation from within the app to ensure that they reach the customer’s doorstep hassle free and quickly.

Auto delivery assign

This feature will help assign orders to the nearest delivery executive and if the person is unavailable at the moment, he can simply turn the feature off, and the order will be automatically assigned to the second closest driver.

Order management

Offering the feature of order management to the drivers will make their tasks a little less chaotic and they will be able to keep a track of the number of orders delivered and pending ones as well.

Handling payments via wallet feature

Delivery personnels take payments and commissions online, and this feature will allow them to receive and manage payments from within the app.
They can also check the amount of money they have in the wallet and draw it as per their need.

4) Must have features for Merchant panel

View earnings

The most essential feature of all is being able to view their restaurant’s earnings at any point of the day. This will also help them keep track of their restaurant’s performance and make necessary adjustments.

Option to add / manage inventory

We wouldn’t want to run out of inventory right?
So allowing your merchandiser’s to keep a track of their inventory so that stock updation takes place on time and nobody runs out of anything will increase more tie ups with your brand.

Do full menu management

With time, the menu’s need to keep changing.
The trends need to be added and the out of style items need to be removed for a merchandiser to stay relevant in the market. Your app must have the necessary feature to allow them to add or subtract items from the menu.

View most selling products in analytics

The store needs to be able to view the statistics of the products to determine which item is the most in demand so that more of that could be stocked and similar items could be made available as well.

But this can also give an insight to the underperforming products and the stores can then make a decision whether or not they want to keep it.

Promotions and coupons

To engage the customers even more, the merchandisers need to offer the users with promotions and coupons to help retain them longer with your stores.

On demand delivery business has a strong curve of growth and this is just the right time to get started on your journey and to make a name for yourself in the market.