Feb 09, 2021

Everything you need to know about On-Demand Delivery: 2020 Edition


Posted by

Jasleen Kaur


This year is going to impact extensively on the On-Demand Delivery sector. Amidst the global pandemic, the need for online services has grown exponentially. The clear reasons are: THIS INDUSTRY IS HUGE! The profits are endless. 

Some of the popular giants include Uber, Airbnb, JustEat, that emerged through tough times like these and look at them now. On-Demand Delivery is growing at a fast pace. Entrepreneurs, start-ups and well-established companies are focused on turning their enterprises into on-demand platforms. 

The successful regulation of on-demand businesses of Uber, Airbnb, JustEat, Amazon, etc, has encouraged a large number of entrepreneurs towards the on-demand market segment.


The on-demand app gives customers a perfect chance to put orders in a flash. Searching, booking/scheduling, billing and checking orders can be done in one app. Just tap the button and get what you need. 

Minimum Efforts - Maximum Results

On Demand Delivery is a plus for local retailers because they can produce optimum performance with minimum effort; they do not need to create their own software. It’s easy to get a website named after your brand, start it, and you’re all set! Go business!


The on-demand app gives customers a perfect chance to put orders in a flash. Searching, booking/scheduling, billing and checking orders can be done in one app. Just tap the button and get what you need. 

Easy on the pocket

Company owners can save money with these devices as they do not have to invest in logistics, trucks, and full-time couriers to distribute their goods. On-demand systems take care of this. The on-demand model is mainly focused on independent contractors having their own means of transport. 


The convenience of on-demand applications goes beyond delivery. Apps of this kind are useful at any point of service delivery, providing consumers with easy access to smart queries, real-time monitoring, and variable payment methods. 

What are the types of On-Demand Delivery Business Models?

1. Business to Customer (B2C)

B2C applications enable the exchange of products or services between vendors/merchants and consumers. McDelivery, Starbucks, etc, are examples of B2C services. The Starbucks software is an automated self-service program that lets users bypass the queue by buying and charging in advance or delivering their preferred coffee right at the entrance.

2. Business to Business (B2B)

B2B applications are mobile tools designed to let businesses connect. Such services facilitate global transactions. Since orders are processed and carried out digitally, buying efficiency is improved for wholesalers, manufacturers, distributors and other types of B2B sellers. As per the statista report, ‘Asia Pacific is leading the way with a market share of almost 80%, leaving North America and Europe far behind. Amazon Business and Alibaba are the two most prominent players on the market.’ 

3. Customer to Customer (C2C)

These apps allow users to exchange products or services on the platform. Customers can sell to or buy from other customers using the C2C app. Under such systems, both consumers share the same privileges. Successful sites using this approach include BlaBlaCar, eBay, and Etsy. 

On-demand delivery examples (Vertical)

1. Food/Grocery

It is one of the largest growing segments in the On-Demand delivery sector. There's nothing new about having food or groceries delivered anywhere and anytime. The best food delivery apps such as UberEats, Instacart, Grubhub and Doordash, etc, have transformed the way we eat. They’ve turned out as a boon for most restaurants. With easy and effective handling of resources, store owners have been able to grow beyond what they’ve imagined initially. 

The Food and Grocery industry is a major niche in the on-demand delivery market offering a range of options, including development of apps for catering and food and grocery delivery.

According to a report, ‘The number of households now ordering groceries online is up 145.3% compared with a Brick Meets Click survey in August 2019, which found 16.1 million, or 13% of households, bought groceries online that month.’

COVID-19 has opened up opportunities for you. Start now!

2. Healthcare

Healthcare sector has shown a huge growth in the on-demand sector. On-demand medical apps link patients with their physicians in no time. The platform allows users to communicate one on one with their health experts, anytime and anywhere.

Much as during an in-person visit to a doctor, the doctor carries out an assessment and takes recommendations during a telephone consultation.


On-demand logistics networks are big. They are being significantly expanded to high levels. Most logistics platforms offer:

  • On-demand transportation
  • Real-time tracking
  • In-app messaging between consumers and suppliers
  • One tap easy payments

A great example of a shipping/logistics app is Uber Freight. It lets travelers transport their goods perfectly. Uber's other tool for mail delivery is UberDELIVER. This allows customers to deliver products remotely at any time.



The on-demand delivery segment for flowers and gifting industry is huge. No time to buy gifts? Forgot to wish someone? That’s an everyday story. And online gifting services have come up with a stable solution. Applications such as Uber flowers, UrbanStems, Gyft and Giftagram deliver a wide variety of presents at the customer's doorstep.

Types of On-Demand Delivery Apps

To understand how on-demand delivery apps work, you need to dig a little deeper. All on-demand delivery networks fall into one of three categories:

1. Aggregators

They act as mediators between merchants and the customers, providing users with easy access to menus, current offers, user-friendly interfaces, one-click payments, and real-time tracking.

2. New delivery players.

Don’t have your own delivery system?

These apps provide logistics support for existing merchants that don’t have their own delivery services. A new delivery app offers the same functionalities as an aggregator. The difference lies in the delivery process.

3. Full-stack delivery apps.

These companies manage the entire process from beginning to achieving the end goals all by themselves.

Features for an on-demand delivery app

Delivery companies decide to create separate apps for each user — customers, merchants, and business owners — we’ll highlight the features of each app separately.

Customer app features

Registration/login page

The user's experience starts here. It is also important for the user registration screen to be appealing and easy to use. For ease of use, you should have customers sign up to their social media accounts. This makes the authentication process a lot simpler. Simple and easy logins will result in smooth sign ups. 


Once an account is created by the user, they need to have access to their personal profile. This profile must contain personal details, information about favorite locations, services or products, order history, and saved payment choices.


Search is an unquestionably an essential feature. Results of the search will contain comprehensive product or service details, costs, addresses and feedback.

Placing Order

Once the order has been decided by the user, they must be able to add their desirable product into the cart, seamlessly. The option to remove/add to wishlist must be easily accessible. The customers must be aware of the total cost of items, by showcasing them in the cart.

Schedule Delivery

This feature helps the user to schedule a delivery so it arrives when a user needs it.

Payment Options

Proving multiple payment options to users is beneficial for your app. An on demand delivery app must provide the users an option to pay via credit card or debit card.


Obtain a user’s location in order to provide services, with this functionality. Geolocation also lets customers find nearby restaurants and stores.

Real-time tracking

Customers should be able to track the current location of their order.

In-app messaging

In-built messaging features help customers communicate with their delivery agents.

Push notifications

Push notifications are valuable. This provides users with information on delivery status, time, and order locations.

Rating & review systems

Reviews and ratings help to build trust on the platform. Users must be able to leave feedback on the service or delivery personnel and the order received.

Admin app features


Content management

This feature is meant for administrators or merchants so that they can provide consumers with information on rates, offers, operating hours and contact details. The service provider must also be able to remove or adjust the price of every object.

Order management

This function helps the merchants to track orders in real time. This page can include information regarding the product or service, such as its quantity and any additional details.

Customer support

One of the most important tools is to enable the admins to manage and track customer concerns and requests using live chat. This feature allows the admins to receive questions from users and answer them in just a few seconds.


This is one of the objectives of an admin app, to ensure comprehensive and easy access to all the financial information (payment details).

Rider app features


Personal account

A personal account should include a rider’s personal information and ratings, possibly with feedback.

Order management

The order management feature allows a delivery worker to view and accept orders with just a tap, according to his choice of time.

In-app messaging

In-App Messaging allows riders to easily communicate with the customers.

GPS support

When dispatching goods, a lot of deliveries might get misplaced or lost. This is why GPS assistance is of considerable value. Through GPS monitoring in the shipping software, riders can easily reach their customers.

Key Takeaways

On-Demand delivery is huge. It was a big thing when it started and still is. And therefore, keeping a track of how this industry has revolutionized the marketplace, we have come up with a brilliant solution. A solution that has been crafted as per your requirements. 

We present you, Delby – for all your future ideas – for ideas that you desperately need to turn into reality – for ideas that you live by.

Let’s make your dream project – a reality.

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